Comments on: United Airlines Sucks!

By: MargeK

MargeK — Fri, 17 Jul 2009 20:11:01 +0000

United flight from Dulles to Denver on July 8, 2009.
Arrived in Denver –smooth landing — and then we waited 20 yards from the gate, waiting for the jetway crew! Did they NOT know we were coming?

Finally got off the plane and waited 50 yes — FIFTY minutes for our bags to arrive on the carousal. Other flights were coming and going. We waited and waited. United SUCKS big time!

By: Ashley K. Edwards

Ashley K. Edwards — Tue, 14 Jul 2009 15:55:35 +0000

I don’t have a story specific to United Airlines, but:

1. I’ve recently been hearing tons of situations about poor customer services experiences. It’s shocking to me in this day-and-age, particularly in this economy. Companies need to get-it-together and realize their business may fall because of a lack of customer service. Besides, it costs NOTHING to provide excellent customer service. What would it’ve really cost United to give you an aisle seat for free?
2. This is the perfect example of a business/company being on Twitter, and not using it properly. It someone is “@” or DMd, they’d better respond.

By: S.

S. — Sat, 11 Jul 2009 05:18:14 +0000

It seems, avoiding the responsibilities is a very feature of the United Airlines: M. Kerjman v United Airlines http://mkwrk2.livejournal.com/

By: Katalin Baltimore

Katalin Baltimore — Fri, 10 Jul 2009 16:09:58 +0000

Other than the fact that United could not get my baggage to arrive along with me to or from my destination, the following happened to me:

I received a call on Sunday morning that a close relative had just passed away. I was in Hamilton MT at the time. The funeral was in New Jersey. I spent over an hour trying to arrange for a flight back home to get to it, one day earlier than my reserved departure. I was told that there were seats available on the flight I wanted, but there was no way that they could hold the seat for me, because there was no one anywhere on Sunday afternoon who could do it. I should call the next morning and book the flight then.

After spending another hour on the phone on Monday, I was told that the seats were all sold out, except for first class, which would cost $1400. plus $400+ for making the change. I told them that it was my father who passed away–it did not make a difference. They refused to consider a bereavement price. Needless to say, I did not have $2000 to get to the funeral and so had to miss it.

I do have to say that United was willing to reimburse me for the change in itinerary ($400+) after I proved the death of the person. NO such offer was made for the first class ticket.

Add to this the delays in going and coming from my destination, without ever letting us know as we sat at the gate. And with all the delays, they only had a few types of drinks and not even peanuts for free. And when I told the flight attendant that I was cold, and if I could have a blanket, I was told that the blankets were removed due to the Swine Flu epidemic and never returned to the planes.
I was also told by other passengers. that if your flight is delayed and you miss your connection late at night, they will not pay for overnight accommodations.

I really will think twice before booking with United again.